Claims Handling
When you contact us to report a commercial claim, we'll ask some initial questions and assign a claims representative to your case. They will be able to help you with your immediate needs and guide you through the next steps of the process.
Commercial auto claims services
If you get into an accident with your commercial vehicle, Progressive focuses on getting you back in business as quickly and easily as possible. We feature the following services to help you at the scene of an accident and throughout the entire claims repair process.
Roadside Assistance
If you select Roadside Assistance coverage, you’ll be protected in case your commercial vehicle breaks down on the road. Roadside Assistance coverage will cover the cost of towing your vehicle to the nearest qualified repair facility.
Roadside Assistance also covers labor, up to one hour, including:
- Flat tire change
- Battery jump-start
- Emergency fuel and fluid delivery
- Locksmithing
Do you have commercial roadside coverage and need help? Call us at 855-577-0233.
Rental Reimbursement
Rental Reimbursement provides rental vehicle coverage for a maximum of 30 days if you have a claim that is covered under Comprehensive or Collision coverage. Daily rental reimbursement limits vary based on the weight class of your vehicle.
Extensive repair network
If you get into an accident, you can choose one of Progressive's extensive network repair shops. All you have to do is make an appointment to drop off your commercial vehicle, and we'll take care of your claim from start to finish. The repairs are guaranteed for as long as you own or lease your commercial vehicle.
Auto claims inspections and estimates
Progressive Commercial auto claims are handled similarly to our personal auto claims. A representative who specializes in commercial auto claims handling will generally be able to contact you by the end of the business day.
During the inspection, we'll assess the damage to your vehicle and provide you with an estimate for repairs. Your representative will also answer any questions you have about your coverage, deductibles, and the next steps in our auto claims process.
At the scene services
Your representative will be able to help you with your immediate needs, such as arranging a tow truck and scheduling your repairs.
If you need a rental car, your claims representative can make arrangements for one. Your rental may be covered depending on your policy coverages and the circumstances of your claim.
Auto repairs made easy
Shopping around for repair estimates can be frustrating and time consuming. If you choose to take advantage of our extensive repair network, we'll take care of all the details. Your representative can help you decide what is best for you. All of the shops within our repair network are required to adhere to our very strict network shop quality requirements.
You can track your auto claim any time by calling your representative, or you can track your claim online. Also, when you have repairs done through a Progressive network shop, you'll drive away with a limited lifetime warranty on the repairs for as long as you own or lease the vehicle.
