Customer Service
Our expert commercial customer service representatives are available 7 days a week to help you make changes to your policy or answer any questions. No matter what you need or how you purchased your policy, our customer service representatives are here to assist you from adding new vehicles and drivers to an existing commercial auto policy to paying your bill.
Just call us at 1-800-444-4487 for immediate assistance.
Convenient hours of operation
We know that not every business sticks to regular working hours. At Progressive Commercial, we’re here for you 7 days a week, including nights and weekends. Call us anytime during these hours:
Direct Hours of Operation
- Monday – Friday: Open 24 hours a day
- Saturday and Sunday: Open 8:00 AM – 2:00 AM (EST)
You can also manage your policy 24/7 with our online service.
Specialized customer service
We service our commercial customers from several cities across the nation, including three call centers located in Austin, Cleveland and Colorado Springs. Our commercial auto service representatives are specially trained to help manage your policy and offer advice about Progressive’s commercial products and services.
Immediate policy service
When you need to make changes to your commercial auto insurance policy, our customer service representatives can help you:
- Make payments – Pay your commercial auto policy bill with a check or credit card and receive instant confirmation of your payment.
- Determine changes in your premium – Explore scenarios that might change your insurance premium before you make any changes to your commercial insurance policy. If you're thinking about buying a new truck, moving your business or adding a new driver, call us for an updated quote to see how these changes may affect your premium.
- Make policy changes – If you need to update your commercial insurance policy, you can make changes instantly. Our customer service representatives can update your address, switch a vehicle, add a driver and more.
- Obtain policy documents – Whether you need to replace your commercial insurance policy card or get an extra copy of your declarations page, our policy service representatives can access your documents instantly and help you get the proper documents as soon as possible.
Online customer service
In addition to your local independent agent and our direct call centers, some policy service features are available online, too. You can pay bills and more — without having to pick up the phone.
Our online customer service site allows you to:
- Pay your bills
- Report a claim and check the status
- Order copies of your insurance papers and ID cards
